BOSS Mobile Money – Frequently Asked Questions

Boss Banner Frequently Asked Questions

+ - About BOSS Mobile Money

What is BOSS Mobile Money?

BOSS Mobile Money is a virtual prepaid account that lets you to send money anywhere instantly and securely from your mobile.

What is a virtual prepaid account?

The virtual prepaid account lets you to add money via cash top up or ATMs and use it to send money anywhere instantly.

How do I sign up?

Sign up for a BOSS Mobile Money account via mobile app on Android only. You will need a valid NRIC/FIN card number, a valid Singapore mobile number and do a one time face-to-face verification at MatchMove, Far East Plaza, #02-50B(Above KFC), Singapore 228213 during these hours:

  • Monday to Friday- 11am to 8pm
  • Saturday- 10am to 8pm
  • Sunday- 9am to 9pm
  • Closed on Tuesdays

What are the requirements?

You must be at least 18 years old and only Singaporeans, Singapore Permanent Residents or Foreigners with a valid FIN card residing in Singapore may apply.

How long will it take to activate my BOSS Mobile Money after sign up?

BOSS Mobile Money will be activated about 1 working day after you have completed the one-time face-to-face verification at MatchMove, Far East Plaza #02-05B(Above KFC), S228213 during our these hours:

  • Monday to Friday- 11am to 8pm
  • Saturday- 10am to 8pm
  • Sunday- 9am to 9pm
  • Closed on Tuesdays

+ - Getting Started

I just signed up for a BOSS Mobile Money but did not receive any SMS verification. What should I do?

Upon signing up for your BOSS Mobile Money, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking on “Resend OTP”.

If you are still having problems, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Alternatively, you may send a feedback to us by clicking on “Feedback” that is found on the front page of the app.

I forgot my password for my BOSS Mobile Money. What should I do?

You may reset your password simply by clicking on “Forgot Password” on the login page and following the instructions. If you are still having problems, contact us at 1800 271 1371 (Toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Alternatively, you may send a feedback to us by clicking on “Feedback” that is found on the front page of the app.

What are the fees and charges that I will incur for a BOSS Mobile Money?

Please refer below for more information.

Account Management Fees
Address change: Free
Refund balance: S$5.00 or 10% (whichever is higher)

How do I activate the account?

  1. Sign up for a BOSS Mobile Money
  2. Enter the OTP code sent to your registered mobile number
  3. Do a one-time face-to-face verification
  4. Enjoy your newly activated account and start sending money!

+ - Verifying Your Identity

Why should I verify my identity?

Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete face-to-face verification personally in order to get their accounts verified at MatchMove, Far East Plaza #02-05B(Above KFC), Singapore 228213 during our these hours:

  • Monday to Friday- 11am to 8pm
  • Saturday- 10am to 8pm
  • Sunday- 9am to 9pm
  • Closed on Tuesdays

For BOSS Mobile Money holders, it is mandatory to complete a one-time face-to-face verification for any amount you choose to send. There is a sending limit of S$1,000 per transaction, and monthly sending limit of S$3,000.

What is face-to-face verification? How do I verify my identity for my BOSS Mobile Money?

Face-to-face verification is a verification process that is conducted by our compliance officers personally in our store to have your account verified.

The in-person face-to-face verification will be conducted in our store. You may head down to MatchMove, Far East Plaza #02-50B(Above KFC), Singapore 228213, for the face-to-face verification.  During the face-to-face verification, our compliance officer will authenticate your identity with the original documents that you submitted.

Our opening hours are as follows:

  • Monday to Friday- 11am to 8pm
  • Saturday- 10am to 8pm
  • Sunday- 9am to 9pm
  • Closed on Tuesdays

+ - Add Money to Your BOSS Mobile Money

How do I add money to my account?

The following are the channels to add money to your account:

  • POSB/DBS ATMs
  1. Select “More Services”.
  2. Select “Bill Payments”.
  3. Select “MatchMove Virtual Card” as payee.
  4. If you don’t see the “MatchMove Virtual Card” on the list, enter “99” on the keypad to go to the next page on the list. Repeat until you see “MatchMove Virtual Card” option.
  5. Enter mobile number as the Bill Reference Number.
  6. Select your account type.
  7. Enter top up amount.
  8. Confirm your top up.
  9. Your top up will be credited to your account within 3 working days.
  1. Search and go to a cash top up location.
  2. Inform the cashier that you would like to top up your MatchMove BOSS wallet, the amount and your phone number.
  3. Request for a receipt and check your BOSS wallet. Your top up will be credited to your account instantly.

Can I add money to my BOSS Mobile Money account at the MatchMove, Far East Plaza, #02-50B (Above KFC)?

Yes, you can add money to your BOSS Mobile Money account at MatchMove, Far East Plaza, #02-50B (Above KFC).

Will I be charged a fee for adding money to my BOSS Mobile Money?

Payment providers will charge you for utilizing their services to add money to your BOSS Mobile Money. These fees will vary based on the payment provider you choose. MatchMove does not charge any extra fees. For more information, please refer to our Fees and Charges table.

DBS/POSB ATM

  • Bank Charges : Free
  • Transaction Time: 3 Days

Cash Top Up at over 600 locations (https://www.npn.sg/e-wallet/)

  • Charges S$0.30 per top up
  • Transaction Time: Instant

Cash Top Up at MatchMove, Far East Plaza #02-50B (Above KFC)

  • Charges: Free
  • Transaction Time: Instant

Can I get a refund if I wish to terminate my account?

Yes, your available balance will be refunded to you upon termination. If you wish to terminate your account, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com.

+ - Send Local

How do I transfer money to another BOSS Mobile Money account?

Log into your BOSS Mobile Money account and click on the “Send Local” tab. You can choose to send money to another BOSS Mobile Money account via email or mobile number. Enter a message and the amount, which you would like to send and then click on “Send Money”. You will be able to transfer money to another BOSS Mobile Money account for an unlimited number of times.

Do I have to verify my identity in order to send or receive money locally?

Yes, you do have to verify your identity in order to transfer or receive money locally.

How do I know if someone has transferred money to me?

You will receive an SMS on your mobile phone when someone successfully transfers money to you.

I received an SMS notification informing me to claim money; however, I am unable to claim it after I clicked on the link. Why?

You were unable to claim money that has been sent to you most likely due to the following reasons:

  1. Your money has already expired as they have not been claimed 7 days after they have been sent.
  2. The sender canceled the transfer before you could claim it.
  3. You may have already claimed the money.

Please check your transaction history or contact the sender who has sent you the funds directly. You can view your transaction history of up to 90 days / 99 records after logging into your BOSS Mobile Money account and clicking on “Transaction History”.

How do I claim money that has been transferred to me?

Step 1: Click on the URL inside the SMS notification that has been sent to you.

Step 2: Log into your BOSS Mobile Money account.

Step 3: Click on “Claim”.

Your available balance will be updated within 15 minutes once you’ve completed your claim.

Note:
Please make sure that you log into the same BOSS Mobile Money account in which the funds were transferred into. Unclaimed funds will expire and returned to sender’s BOSS Mobile Money account after 7 days.

Can I transfer money to a non-BOSS Mobile Money account?

You can still transfer money to your friend if he/she does not have a BOSS Mobile Money account mobile number. Your friend will be required to sign up for a BOSS Mobile Money account using the same mobile number which you transferred the money to. Your friend can then proceed to claim the money just like any other user.

Can I transfer money from BOSS Mobile Money to a myWallet account?

Yes. You can transfer money to a myWallet account.

How do I know if I’ve successfully transferred money to another BOSS Mobile Money account?

Your transfer record will be reflected under “Transaction History” feature. History of 90 days or up to 99 records will be shown.

How do I know if my friend has successfully claimed the money?

It will be reflected under the “Transaction History” feature. You can view your transaction history of up to 90 days / 99 records after logging in to your BOSS Mobile Money account and clicking on “Transaction History”.

Are there any charges for using the “Send Local” function in the BOSS Mobile Money?

No, BOSS Mobile Money does not charge you any fee for using our “Send Local” function. BOSS Mobile Money does not deduct any money from your account without your permission.

Can I cancel money that I have transferred?

Yes, you may cancel the money you’ve transferred, as long they have not been claimed. Go to the “Claim” tab and cancel the transaction that you wish to do so. You will be able to cancel any of the pending transfers. Please allow up to 15 minutes for your “My Balance” to be updated.

I transferred funds to another account but the transaction isn’t reflected in my transaction “Transaction History” page or deducted from “My Balance”. Why?

It may take up to 15 minutes for your “Transaction History” page and your “My Balance” to be updated. It will be reflected under the “ History” feature. You can view your transaction history of up to 90 days / 99 records after logging in to your BOSS Mobile Money account and clicking on “History”. Thank you for your patience and understanding.

+ - Send Overseas

Do I have to verify my identity in order to send money overseas?

Yes, you do have to verify your identity in order to send money overseas.

How do I deposit/ credit money into the account for me to do the remittance?

You can add money to your account via the following channels:

POSB/DBS ATMs

1.1 Select “More Services”.

1.2 Select “Bill Payments”.

1.3 Select “MatchMove Virtual Card” as payee.

1.4 If you don’t see the “MatchMove Virtual Card” on the list, enter “99” on the keypad to go to the next page on the list. Repeat until you see “MatchMove Virtual Card” option.

1.5 Enter Registered mobile number as the Bill Reference Number. Kindly note that you do not require to include the country code in the Bill Reference Number.

1.6 Select your Bank account type.

1.7 Enter top up amount.

1.8 Confirm your top up.

1.9 Your top up will be credited to your account within 3 working days.

Over 600 cash top up locations : https://www.npn.sg/e-wallet/

2.1.  Search and go to a cash top up location.

2.2   Inform the cashier that you would like to top up your MatchMove BOSS wallet, the amount and your phone number.

2.3.  Request for a receipt and check your BOSS wallet. Your top up will be credited to your account instantly.

Where can I remit/send money to?

You can send money instantly to the following countries:

  • Philippines
  • Indonesia

The choices of delivery methods (e.g. bank deposit, cash pick up or mobile wallet) will vary depending on the recipient’s country.

BOSS Mobile Money is constantly adding more countries and service providers. Please check our Facebook page @ BOSSMobileMoney for updates.

What are the delivery methods available?

Money sent via BOSS Mobile Money can be received in the following ways:

  • Cash Pick Up: Cash is available for collection from local payout agents locations.
  • Bank Deposit: Money is credited to the recipient’s bank account.
  • Mobile Wallet: Money is credited to the recipient’s Mobile Wallet account.

Please note that the choices of delivery methods will vary depending on the recipient’s country.

BOSS Mobile Money is constantly adding more countries and service providers. Please check our Facebook page @ BOSSMobileMoney for updates.

How long does it take to send/remit the money to the recipient?

Money will be sent/transferred/available for collection depending on the chosen delivery method.

Cash Pick up:  Ready for pick up within 15 minutes. Sender to inform their recipient the reference number to pick up the money their selected payout agent.

To find a cash payout agent near you, use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html

Bank Deposit : Transferred to the selected bank account almost instantly. However, it may take up to 3 working days depending on the bank and country.

Mobile Wallet:  Sent almost instantly. Please allow up to 15 minutes for money to be reflected on your recipient’s mobile wallet.

What are the payout agents available?

The following are the payout agents available based on the chosen country and delivery method:

Cash Pick Up

  • Cash Pick Up in Philippines: Cebuana Lhuillier, Mlhuillier, BDO, Palawan Pawnshop Pera Padala, Metrobank and many more.
  • Cash Pick Up in Indonesia: BCA, Bank Mega, Artha Seluesta Utama, Bank Jtrust Indonesia and many more.
  • Cash Pick Up in India: UAE Exchange, Muthoot Finance Ltd., Supreme Securities Limited, Thomas Cook, etc.

To find a cash payout agent near you, use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html

Bank Deposit

  • Bank Deposit in Indonesia : Bank Rakyat Indonesia, Bank Central Asia, Bank Mandiri, and many more.

Click on the link for the full list of banks in Indonesia: https://drive.google.com/file/d/0Bw5V0CXshPJ0TGlKN01JSjI2eVU/view?usp=sharing.

Mobile Wallet

  • Mobile Wallet in Philippines : Smart Philippines wallet
  • Mobile Wallet in Indonesia: Indosat Dompetku wallet

Can my recipient choose how they want to receive the money?

No, Sender will decide on how the recipient will receive their money from the available options on the BOSS Mobile Money app.

Please ensure the sender and recipient both agree upon the method of delivery and payout agent beforehand.

What does my recipient need in order to receive my money transfer through Cash Pick Up as my delivery method?

Your recipient will need the following in order to receive the money sent by you:

  1. Government issued identification (ID) that displays their legal name
  2. Reference number – inform the reference number to your recipient

Please note that, the recipient’s name on the transfer record, completed by you when sending the transfer, must exactly match the recipient’s name as it appears on their official ID.

Kindly note that requirement may vary by country. Please ask the selected payout agent for details about their process and procedures.

What is the amount that I can remit/send money?  

There is no minimum amount, but you can remit/send money up to S$1000 per transaction, and you have a monthly sending limit of S$3,000.

What is the transfer fee that I have to incur?

Transfer fee varies according to the selected service provider. A transfer fee could be as low as $3 per transaction.

Where do we get our remittance history?

You can find your remittance transaction information of up to 90 days / 99 records after logging in to your BOSS Mobile Money account and clicking on “Transaction History”.

Can I send money again to the same recipient after I have successfully done so for the first time?

In order to safeguard your money, We recommend to allow up 15 minutes for money to be successfully sent before sending to the same recipient.

+ - Transaction Issues

Why is my SMS OTP not showing or delivered to me?

Samsung series Android phone users

You may not be receiving your SMS OTP due to your phone’s message filter settings. Kindly perform the following troubleshooting steps to remove the message filtering.


Step 1: Open your “Message” Inbox

Step 2: Go to “Settings” and scroll to “Spam Message Settings”

Step 3: Select “Spam settings” -> Go to “Add to spam number” and “Add to spam phrases” and delete any shortcode that you have added.

Please also make sure that “Block unknown senders” is un-ticked.

If there is any antivirus application installed on your device, please also kindly uninstall the antivirus app.

What should I do when I discover that there is a discrepancy in the amount received?

Please contact customer service at 1800 271 1371 to inform them about the issue. For International calls you can contact us at +65 6271 1371 email us at contactus@matchmove.com. Our friendly customer service officers will get back to you shortly.

Need more information on the BOSS Mobile Money?

If you need further assistance, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) email us at contactus@matchmove.com. You may also head down to MatchMove at Far East Plaza, #02-50B (Above KFC) at our opening hours.

Our opening hours are as follows:

  • Monday to Friday- 11am to 8pm
  • Saturday- 10am to 8pm
  • Sunday- 9am to 9pm
  • Closed on Tuesdays

T&Cs          Privacy Policy