BOSS Mobile Money – Frequently Asked Questions

Boss Banner Frequently Asked Questions

+ - About BOSS Mobile Money

What is BOSS Mobile Money?

BOSS Mobile Money is a virtual prepaid account that lets you send money anywhere instantly and securely from your mobile.

What is a virtual prepaid account?

A virtual prepaid account lets you add money via cash top up and use it to send money anywhere instantly.

+ - Getting Started

How do I sign up?

Boss Mobile Money app is available only on Google Play Store Singapore: http://bit.ly/2q2N54X. Simply, sign up for a BOSS Mobile Money account. Next, you will need a valid NRIC/FIN card number, a valid Singapore mobile number and complete a one-time face-to-face verification at MatchMove, Far East Plaza, #02-50B(Above KFC), Singapore 228213 during these hours:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

What are the requirements?

You must be at least 18 years old and only Singaporeans, Singapore Permanent Residents or Foreigners with a valid FIN card residing in Singapore may apply.

How long will it take to activate my BOSS Mobile Money account after signing up?

Your BOSS Mobile Money account will be activated within 1 working day after you have completed the one-time face-to-face verification at MatchMove, Far East Plaza, #02-50B (Above KFC), Singapore 228213 during these operating hours:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

I just signed up for a BOSS Mobile Money account but did not receive any SMS verification. What should I do?

Upon signing up, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking on “Resend OTP”.

If you are still having problems, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Alternatively, you may send a feedback to us by clicking on “Feedback” that is found on the front page of the app.

I forgot my password for my BOSS Mobile Money account. What should I do?

You may reset your password simply by clicking on “Forgot Password” on the login page and following the instructions. If you are still having problems, contact us at 1800 271 1371 (Toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Alternatively, you may send a feedback to us by clicking on “Feedback” that is found on the front page of the app.

What are the fees and charges that I will incur for a BOSS Mobile Money?

Please refer below for more information.

 

Account Management Fees
Address change Free
Other Fees
Annual Fee Waived

How do I activate the account?

1. Sign up for a BOSS Mobile Money account.

2. Enter the OTP code sent to your registered mobile number.

3. Complete a one-time face-to-face verification at MatchMove, Far East Plaza, #02-50B (Above KFC), Singapore 228213 during  these operating hours:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

4. Enjoy your newly activated account and start sending money!

+ - Verifying Your Identity

Why should I verify my identity?

Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete face-to-face verification personally in order to get their accounts verified at MatchMove, Far East Plaza #02-05B(Above KFC), Singapore 228213 during our these hours:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

For BOSS Mobile Money holders, it is mandatory to complete a one-time face-to-face verification for any amount you choose to send. There is a sending limit of S$1,000 per transaction, and monthly sending limit of S$3,000.

What is face-to-face verification? How do I verify my identity for my BOSS Mobile Money account?

Face-to-face verification is a verification process that is conducted by our compliance officers personally in our store to have your account verified.

The in-person face-to-face verification will be conducted in our store. You may head down to MatchMove, Far East Plaza #02-50B(Above KFC), Singapore 228213, for the face-to-face verification.  During the face-to-face verification, our compliance officer will authenticate your identity with the original documents that you submitted.

Our opening hours are as follows:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

+ - Logging in and Using BOSS Mobile Money App

Where do I go to view my BOSS Mobile Money account balance?

Log in to your BOSS Mobile Money account to view your account balance.

How do I view a history of my transactions?

Log in to your BOSS Mobile Money account.From the menu on your dashboard, click on “Transaction History” to view your transaction history. History of 90 days or up to 99 records will be shown.

There is a discrepancy in my BOSS Mobile Money balance. What should I do?

If you notice any discrepancy, you must contact us within 30 days of the time and date of the transaction. Please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Alternatively, you may send a feedback to us by clicking on “Feedback” that is found on the front page of the app.

Will I get a paper statement each month?

No. You will have 24/7 access to view your transaction history for each month after logging in to your BOSS Mobile Money account. Click on “Transaction History” from the menu on your dashboard. History of 90 days or up to 99 records will be shown.

+ - Adding Money to Your BOSS Mobile Money account

How do I add money to my account?

You can add money to your account via the following channels:

1. MatchMove, Far East Plaza, #02-50B (Above KFC)

1.1 Inform representative that would like to top up your MatchMove BOSS wallet, the amount, and your phone number.

1.2 Check your BOSS wallet. Your top up will be credited into your account instantly. 

2. Over 600 cash top up locations: https://www.npn.sg/e-wallet/

2.1.  Search and go to a Cash top up location.

2.2   Inform the cashier that you would like to top up your MatchMove BOSS wallet, the amount and your phone number.

“Show counter staff”:

  1. Click e-store
  2. Select e – wallet
  3. Select MatchMove
  4. Select “myWallet/boss wallet”
  5. Enter Mobile Number/Transaction ref #
  6. Top up the desired amount

2.3.  Request for a receipt and check your BOSS wallet. Your top up will be credited to your account instantly.

Will I be charged a fee for adding money to my BOSS Mobile Money account?

Payment providers will charge you for using their services to add money to your BOSS Mobile Money account. These fees will be different based on the payment provider you choose. MatchMove does not charge any extra fees. For more information, please refer to our Fees and Charges table.

Method Charges Lead time
Cash Top Up at 600 NPN locations S$0.30 per top up Instant
Cash Top Up at MatchMove, Far East Plaza, #02-50B (Above KFC) Free Instant

+ - Send Overseas

Do I have to verify my identity in order to send money overseas?

Yes, you do have to verify your identity in order to send money overseas.

Where can I remit/send money to?

You can send money instantly to the following countries:

  • Philippines
  • Indonesia
  • Bangladesh
  • India
  • China
  • Malaysia

The choices of delivery methods (e.g. Cash Pickup, Bank Account or Mobile Wallet) will vary depending on the recipient’s country.

BOSS Mobile Money is constantly adding more countries and service providers. Please check our Facebook page @BOSSMobileMoney for updates.

What are the delivery methods available?

Money sent via BOSS Mobile Money can be received in the following ways:

  • Cash Pickup: Cash is available for collection from local payout agents locations.
  • Bank Account: Money is credited to the recipient’s bank account.
  • Mobile Wallet: Money is credited to the recipient’s Mobile Wallet account.

Please note that the choices of delivery methods will vary depending on the recipient’s country.

BOSS Mobile Money is constantly adding more countries and service providers. Please check our Facebook page @BOSSMobileMoney for updates.

How long does it take to send/remit the money to the recipient?

The money will be sent/transferred/available for collection depending on the chosen delivery method.

Cash Pickup:  Ready for pick up within 15 minutes. Sender to inform their recipient the reference number to pick up the money their selected payout agent.

Bank Account: Transferred to the selected bank account almost instantly. However, it may take up to 3 working days depending on the bank and country.

Mobile Wallet:  Sent almost instantly. Please allow up to 15 minutes for money to be reflected on your recipient’s mobile wallet.

What are the payout agents available?

The following are the payout agents available based on the chosen country and delivery method:

Country Delivery Method Delivery Time Payout Agents
Philippines Cash Pickup 15 Mins* Cebuana Lhuillier
Mlhuillier
BDO
Palawan Pawnshop Pera Padala
Metrobank
Bank of Commerce and many more.

To find a cash payout agent near you use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html
Bank Account 1-3 working days BDO
BPI
BDO All Banks
Click on the link for the full list of banks: http://bit.ly/2sgdnm3
Mobile Wallet 15 Mins Globe Gcash
Bangladesh Cash Pickup 15 Mins* Gram Unnayan Karma
Janata Bank Limited
BRAC Bank Limited
Dutch Bangla Bank
BURO Bangladesh
Agrani Bank
Krishi Bank
Islami Bank
Sonali Bank
Pubali Bank
Bank Asia
Jagoroni
Desha
CDIP
RRF
Click on the link for the full list and its location in Bangladesh available for cash pickup: http://bit.ly/2sTzPxV
India Cash Pickup 15 Mins* UAE Exchange
Muthoot Finance Ltd.
Supreme Securities Ltd.
Thomas Cook and many more
To find a cash payout agent near you use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html
Bank Account 1-3 working days Punjab National Bank
Union Bank of India
ICICI Bank Limited
State Bank of India
Bank of Baroda
BNP Paribas
Bank of India
Canara Bank
HDFC Bank
Axis Bank
Click on the link for the full list of banks in India: http://bit.ly/2rBxREx
Indonesia Cash Pickup 15 Mins* Artha Seluesta Utama
Bank Jtrust Indonesia
Bank Mega
BCA and many more
To find a cash payout agent near you use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html
Bank Account 1-3 working days Bank Rakyat Indonesia (BRI)
Bank Negara Indonesia (BNI)
Bank Internasional Indonesia (BII)
Bank Tabungan Negara (BTN)
Bank Central Asia (BCA)
Bank CIMB Niaga
Bank Danamon
Bank Permata
Bank Mandiri
Bank Panin
Click on the link for the full list of banks in Indonesia: http://bit.ly/2sE500O
Mobile Wallet 15 Mins Indosat Dompetku Wallet
China Cash Pickup 15 Mins* Postal Savings Bank of China
Shunde Rural Commercia
Bank of Anshan
ZJRCS
RCB
To find a cash payout agent near you use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html
Malaysia Cash Pickup 15 Mins* Ezmoney
Merchantrade
SMJ
CIMB Bank
MayBankTo find a cash payout agent near you use the locator tool and select your respective payout agent: http://global.moneygram.com/Documents/locator-map.html

 

Can my recipient choose how they want to receive the money?

No, the sender will decide on how the recipient will receive their money from the available options on the BOSS Mobile Money app.

Please ensure the sender and recipient both agree upon the method of delivery and payout agent beforehand.

What information do I need from my recipient?

For Cash Pickup

  1. Full name: Please enter your recipient’s full legal name. It must be the same as per their government issued ID for them to successfully collect the money transfer.
  2. Address
  3. Mobile Number
  4. Email Address
  5. Reason for sending money

For Bank Account

  1. Account Number
  2. Full name: Please enter your recipient’s full legal name. It must be the same as per their government issued ID for them to successfully collect the money transfer.
  3. Address
  4. Mobile Number
  5. Email Address
  6. Reason for sending money

*Money transfer to India, please include your recipient’s IFSC code. IFSC code should be shown on your recipient’s bank statement. On the other hand, you can also check for the IFSC code here.

IMPORTANT NOTICE: Please make sure that all your recipient’s details are correct. Once the transaction is processed, we may not be able to stop or amend the details. However, we will try our best to do so. Please note that this may cause delays in completing your transaction.

For Mobile Wallet

  1. Full name: Please enter your recipient’s full legal name. It must be the same as per their government issued ID for them to successfully collect the money transfer.
  2. Address
  3. Mobile Number
  4. Email Address
  5. Reason for sending money

What does my recipient need in order to receive my money transfer through Cash Pick Up as my delivery method?

Your recipient will need the following in order to receive the money sent by you:

  1. Government issued identification (ID) that displays their legal name
  2. Reference number – inform the reference number to your recipient

Please note that the recipient’s name on the transfer record, completed by you when sending the transfer, must exactly match the recipient’s name as it appears on their official ID.

Kindly note that requirement may vary by country. Please ask the selected payout agent for details about their process and procedures.

What should I do when I discover that there is a discrepancy with the transaction sent?

Please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) or email us at contactus@matchmove.com. Our friendly customer service officers will get back to you shortly.

What is the amount that I can remit/send money?  

There is no minimum amount, but you can remit/send money up to S$1,000 per transaction, and you have a monthly sending limit of S$3,000 that also includes the transfer fee (if applicable) charged depending on the payout agents.

What is the transfer fee that I have to incur?

Transfer fee varies according to the selected service provider. 

Where do we get our remittance history?

You can find your remittance transaction information of up to 90 days / 99 records after logging into your BOSS Mobile Money account and clicking on “Transaction History”.

Can I send money again to the same recipient after I have successfully done so for the first time?

In order to safeguard your money, We recommend to allow up 15 minutes for money to be successfully sent before sending to the same recipient.

+ - Send Local

Do I have to verify my identity in order to send or receive money locally?

Yes, you do have to verify your identity in order to transfer or receive money locally.

How do I transfer money to another BOSS Mobile Money account?

Step 1: Log into your BOSS Mobile Money account

Step 2: Click on the “Send Local”. You can send money to another BOSS Mobile Money account via mobile number.

Step 3: Enter a message and the amount, which you would like to send.

Step 4: Click on “Send Money”. You will be able to transfer money to another BOSS Mobile Money account for an unlimited number of times.

How do I know if someone has transferred money to me?

You will receive an SMS on your mobile phone when someone successfully transfers money to you.

I received an SMS notification informing me to claim money; however, I am unable to claim it after I clicked on the link. Why?

You were unable to claim money that has been sent to you most likely due to the following reasons:

  1. Your money has already expired as they have not been claimed 7 days after they have been sent.
  2. The sender canceled the transfer before you could claim it.
  3. You may have already claimed the money.

Please check your transaction history or contact the sender who has sent you the funds directly. You can view your transaction history of up to 90 days / 99 records after logging into your BOSS Mobile Money account and clicking on “Transaction History”.

How do I claim money that has been transferred to me?

Step 1: Log into your BOSS Mobile Money account.

Step 2: Click on the hamburger icon located on the top left-hand side.

Step 3: Click on “Claim” tab.

Step 4: Click on “Claim”.

Your available balance will be updated within 15 minutes once you’ve completed your claim.

Note:

Please make sure that you log into the same BOSS Mobile Money account in which the funds were transferred into. Unclaimed funds will expire and returned to sender’s BOSS Mobile Money account after 7 days.

Can I transfer money from BOSS Mobile Money to a myWallet account?

Yes. You can transfer money to a myWallet account.

How do I know if I’ve successfully transferred money to another BOSS Mobile Money account?

Your transfer record will be reflected under “Transaction History” feature. History of 90 days or up to 99 records will be shown.

How do I know if my friend has successfully claimed the money?

It will be reflected under the “Transaction History” feature. You can view your transaction history of up to 90 days / 99 records after logging into your BOSS Mobile Money account and clicking on “Transaction History”.

Are there any charges for using the “Send Local” function in the BOSS Mobile Money?

No, BOSS Mobile Money does not charge you any fee for using our “Send Local” function. BOSS Mobile Money does not deduct any money from your account without your permission.

Can I cancel money that I have transferred?

Yes, you may cancel the money you’ve transferred, as long they have not been claimed. You will be able to cancel any of the pending transfers. Please allow up to 15 minutes for your “My Balance” to be updated.

Step 1: Log into your BOSS Mobile Money account.

Step 2: Click on the hamburger icon located on the top left-hand side.

Step 3: Click on “Claim” tab.

Step 4: Click on “Cancel” section.

Step 5: Click on “Cancel”.

I transferred funds to another account but the transaction isn’t reflected in my transaction “Transaction History” page or deducted from “My Balance”. Why?

It may take up to 15 minutes for your “Transaction History” page and your “My Balance” to be updated. It will be reflected under the “ History” feature. You can view your transaction history of up to 90 days / 99 records after logging into your BOSS Mobile Money account and clicking on “History”. Thank you for your patience and understanding.

+ - Transaction Issues

Why is my SMS OTP not showing or delivered to me?

Samsung series Android phone users

You may not be receiving your SMS OTP due to your phone’s message filter settings. Kindly perform the following troubleshooting steps to remove the message filtering.


Step 1: Open your “Message” Inbox

Step 2: Go to “Settings” and scroll to “Spam Message Settings”

Step 3: Select “Spam settings” -> Go to “Add to spam number” and “Add to spam phrases” and delete any shortcode that you have added.

Please also make sure that “Block unknown senders” is un-ticked.

If there is any antivirus application installed on your device, please also kindly uninstall the antivirus app.

Need more information on the BOSS Mobile Money?

If you need further assistance, please contact us at 1800 271 1371 (toll-free) and +65 6271 1371 (international) between 10:00 a.m. to 7:00 p.m., Monday to Sunday (except public holidays) email us at contactus@matchmove.com. You may also head down to MatchMove at Far East Plaza, #02-50B (Above KFC) at our opening hours.

Our opening hours are as follows:

  • Monday to Friday – 11.00 a.m. to 8.00 p.m.
  • Saturday – 10.00 a.m. to 8.00 p.m.
  • Sunday – 9.00 a.m. to 9.00 p.m.
  • Closed on Tuesday

T&Cs          Privacy Policy