Account (BD) Manager

Are You The One? We are looking for a Account (BD) Manager (aka Customer Success Manager) to join us as we accelerate our global expansion. Key Responsibilities:
  • Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Be accountable to drive high usage of programs within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Leverage deep functional expertise in order to expand the customer’s use of existing workloads and to identify new workloads.
  • Build, maintain and leverage appropriate C-Level relationships within each customer in order to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on MatchMove’s behalf.
  • Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events.
  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal MatchMove sales and services teams and be highly connected to MatchMove’s SMEs throughout the customer’s program lifecycle
  • Represent the Voice of the Customer, specifically key business decision makers, within MatchMove.
  • Create a culture of customer centricity.
Requirements:
  • 5+ years of experience in professional services and change management with top consulting firms or software vendors, or in a pre-sales solution engineering capacity for a top SaaS vendor.
  • Experience in both consulting and pre-sales is ideal within the payments industry.  Proven ability to map the customer’s business process to product capability.
  • Extensive experience in retail banking or card payments, with good knowledge of digital payments, trends, issuing landscape, economics and value chain.
  • Deep understanding of SaaS customer engagement.
  • Top-notch executive engagement skills with an ability to establish strong relationships with business/technical decision makers.
  • Strong interpersonal skills that establish Trusted Advisor relationships with clients.
  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
  • Cultural awareness and appreciation for diversity.
  • Degree with information technology/accounting/finance focus preferred.
  • Willingness to travel – up to 40%
Culture in MatchMove
  • To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
  • To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
  • We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
  • Work in a collaborative environment where you can talk to the CEO anytime!
Be A Part of the MatchMove Family! Check us out our Facebook page at https://www.facebook.com/matchmoveratwork/. Kindly send your resume to careers@matchmove.com with the subject “Account (BD) Manager”. We regret that only shortlisted candidates will be notified.