API Tech Support (Bangalore)

Are You The One? We are looking for an API Tech Support with a key expertise in the area of APIs. Key Responsibilities: 

• Gather specifications from clients on how to kick start projects. Ability to be firm on timeline and deliverables
• Coordinates activities and functions of designated projects to ensure that goals and objectives specified for the project are accomplished
• Develop project schedules, ensure successful execution of timelines, monitor development progress, anticipate issues and resolve obstacles to maintain realistic production schedules
• Work closely with cross-functional teams on communicating requirements and ensuring all product development meets the goals of the project and overall business and strategic goals
• Project management, add-on compatibility reporting, updating documentations
• Serve as a primary point of contact for service levels, escalations and issues for the customer
• Build and maintain good relationships and communication channels with clients for specific project related tasks and day-to-day operational matters
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Provide proactive operational support to Clients to ensure increase in overall transaction performance including authorization, clearing and settlement and back office processing including managing costs
• Address clients’ queries such as to operating regulations, transaction research, disputes, billing, settlement, project scoping and implementation etc.
• Conduct authorization performance reviews with clients and partner with clients to improvise plans
• Identify and analyse processing problems with customer impact and communicate ongoing status and resolution
• Manage product and system release updates for clients
• Conduct client engagement sessions such as training and workshops
• Build strong relations with client

Requirements:

• Degree in Business Management or a related field
• 3+ years experiences in project management in the payment industry
• Proven organizing skills and an obsession for details
• Possess excellent account and project management skills
• Demonstrated technical, aptitude and great analytical skills
• Ability to resolve conflicts set priorities and escalate when appropriate
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent communication, presentation and analytical skills
• High level of Integrity, adaptability, ease of handling multiple responsibilities and able to work with minimal supervision

Culture in MatchMove

• To work in a fast-moving startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success.
• To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
• We strongly encourage Innovation, Collaboration, Creativity, and Initiatives.
• We work in a collaborative environment where you can talk to the CEO anytime!

Be A Part of the MatchMove Family! (Check out our Facebook page at https://www.facebook.com/matchmoveratwork) Send your resume to careers@matchmove.com with the subject “API Tech Support”. We regret that only shortlisted candidates would be notified.