Regional Account (BD) Manager

Are You The One? We are looking for a Regional Account (BD) Manager (aka Customer Success Manager) to join us as we accelerate our global expansion. Key Responsibilities:
  • Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Be accountable to drive high usage of programs within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Leverage deep functional expertise in order to expand the customer’s use of existing workloads and to identify new workloads.
  • Build, maintain and leverage appropriate C-Level relationships within each customer in order to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on MatchMove’s behalf.
  • Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events.
  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal MatchMove sales and services teams and be highly connected to MatchMove’s SMEs throughout the customer’s program lifecycle
  • Represent the Voice of the Customer, specifically key business decision makers, within MatchMove.
  • Create a culture of customer centricity.
  • 5+ years of experience in professional services and change management with top consulting firms or software vendors, or in a pre-sales solution engineering capacity for a top SaaS vendor.
  • Experience in both consulting and pre-sales is ideal within the payments industry.  Proven ability to map the customer’s business process to product capability.
  • Extensive experience in retail banking or card payments, with good knowledge of digital payments, trends, issuing landscape, economics and value chain.
  • Deep understanding of SaaS customer engagement.
  • Top-notch executive engagement skills with an ability to establish strong relationships with business/technical decision makers.
  • Strong interpersonal skills that establish Trusted Advisor relationships with clients.
  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
  • Cultural awareness and appreciation for diversity.
  • Degree with information technology/accounting/finance focus preferred.
  • Willingness to travel – up to 40%
Culture in MatchMove
  • To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
  • To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
  • We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
  • Work in a collaborative environment where you can talk to the CEO anytime!
Be A Part of the MatchMove Family! Check us out our Facebook page at Kindly send your resume to with the subject “Regional Account (BD) Manager”. We regret that only shortlisted candidates will be notified.