Production Support Manager

Are You The One? We are looking for a responsible and dedicated Production Support Manager to lead the team and provide operational support for a FinTech online product. Key Responsibilities:
  • Provide technical support for different applications and troubleshoot issues.
  • Communicate and develop relations with client contacts and service providers.
  • Arrange, assign, adjust and monitor shifts to have apt coverage.
  • Interact with infrastructure, Support scrum team and outsourced vendors for resolution of issues.
  • Provide regular status reports to management on application status and other metrics.
  • Prioritize issues in Jira Service desk raised and resolve it accordingly.
  • Coordinate escalation and resolution of major service issues.
  • Report promptly to management and business partners regarding critical outages until resolution.
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  • Allocate resources to resolve problems/incidents.
  • Coordinate areas of communication within company having impact on scope, budget, risk and resources.
Requirements:
  • Degree/Diploma in Information Technology/Computer Science or equivalent with 7+ years of experience.
  • At Least 4 years of experience in leading a support team.
  • Excellent communication skills to support various clients around the world.
  • Strong in technical analysis, support services and troubleshooting
  • Working knowledge of web / online payments through various instruments like credit card / debit card / net banking / cash cards / Visa / Master Card …. Etc
  • Possess analytical approach and should be able to do root cause analysis
  • Understanding of basic cloud, infrastructure and network concepts
  • Hands on knowledge of AWS desired.
  • Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
  • Willing to work in high pressure environment.
Culture in MatchMove
  • To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
  • To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
  • We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
  • Work in a collaborative environment where you can talk to the CEO anytime!
Be A Part of the MatchMove Family! Check us out our Facebook page at https://www.facebook.com/matchmoveratwork/. Kindly send your resume to careers@matchmove.com with the subject “Production Support Manager”. We regret that only shortlisted candidates would be notified.