Production Support Manager

Are You The One? We are looking for a responsible and dedicated Production Support Manager to lead the team and provide operational support for a FinTech online product. Key Responsibilities:
  • Provide technical support for different applications and troubleshoot issues.
  • Communicate and develop relations with client contacts and service providers.
  • Arrange, assign, adjust and monitor shifts to have apt coverage.
  • Interact with infrastructure, Support scrum team and outsourced vendors for resolution of issues.
  • Provide regular status reports to management on application status and other metrics.
  • Prioritize issues in Jira Service desk raised and resolve it accordingly.
  • Coordinate escalation and resolution of major service issues.
  • Report promptly to management and business partners regarding critical outages until resolution.
  • Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  • Allocate resources to resolve problems/incidents.
  • Coordinate areas of communication within company having impact on scope, budget, risk and resources.
  • Degree/Diploma in Information Technology/Computer Science or equivalent with 7+ years of experience.
  • At Least 4 years of experience in leading a support team.
  • Excellent communication skills to support various clients around the world.
  • Strong in technical analysis, support services and troubleshooting
  • Working knowledge of web / online payments through various instruments like credit card / debit card / net banking / cash cards / Visa / Master Card …. Etc
  • Possess analytical approach and should be able to do root cause analysis
  • Understanding of basic cloud, infrastructure and network concepts
  • Hands on knowledge of AWS desired.
  • Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
  • Willing to work in high pressure environment.
Culture in MatchMove
  • To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
  • To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
  • We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
  • Work in a collaborative environment where you can talk to the CEO anytime!
Be A Part of the MatchMove Family! Check us out our Facebook page at Kindly send your resume to with the subject “Production Support Manager”. We regret that only shortlisted candidates would be notified.