Are You The One?
We are looking for a responsible and dedicated Production Support Manager to lead the team and provide operational support for a FinTech online product.
- Provide technical support for different applications and troubleshoot issues.
- Communicate and develop relations with client contacts and service providers.
- Arrange, assign, adjust and monitor shifts to have apt coverage.
- Interact with infrastructure, Support scrum team and outsourced vendors for resolution of issues.
- Provide regular status reports to management on application status and other metrics.
- Prioritize issues in Jira Service desk raised and resolve it accordingly.
- Coordinate escalation and resolution of major service issues.
- Report promptly to management and business partners regarding critical outages until resolution.
- Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
- Allocate resources to resolve problems/incidents.
- Coordinate areas of communication within company having impact on scope, budget, risk and resources.
Culture in MatchMove
- Degree/Diploma in Information Technology/Computer Science or equivalent with 7+ years of experience.
- At Least 4 years of experience in leading a support team.
- Excellent communication skills to support various clients around the world.
- Strong in technical analysis, support services and troubleshooting
- Working knowledge of web / online payments through various instruments like credit card / debit card / net banking / cash cards / Visa / Master Card …. Etc
- Possess analytical approach and should be able to do root cause analysis
- Understanding of basic cloud, infrastructure and network concepts
- Hands on knowledge of AWS desired.
- Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
- Willing to work in high pressure environment.
Be A Part of the MatchMove Family!
- To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
- To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
- We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
- Work in a collaborative environment where you can talk to the CEO anytime!
Check us out our Facebook page at https://www.facebook.com/matchmoveratwork/
Kindly send your resume to firstname.lastname@example.org
with the subject “Production Support Manager”. We regret that only shortlisted candidates would be notified.